Terms & Conditions
Last updated 27th July, 2025
This website is owned and operated by Delamere Ventures Ltd (“Company,” “we,” “us,” “our”); who trade as The Foxy Cottage, The Urban Fox and Foxy Shopping. We operate, as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”). Please feel free to contact us if you have any comments or suggestions.
You can contact us by:
Email: hello@foxyshopping.co.uk
Address: The Foxy Cottage, Redlands Yard, Broadwindsor, Beaminster, Dorset, DT8 3PX
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Foxy Shopping, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted. We recommend that you print a copy of these Legal Terms for your records.
The legal age for making online retail purchases is generally 18 years old in the UK. This aligns with the age at which individuals can enter into legally binding contracts.
1. SERVICE AVAILABILITY
1.1. We reserve the right to refuse service to anyone for any reason at any time.
1.2. Our site is available for use by individuals resident in the United Kingdom. We reserve the right at any time to add, remove or otherwise vary the countries we sell too.
2. USER REPRESENTATIONS
2.1. By using the Services you are agreeing to these Terms of Service.
2.2. You represent that you have the legal capacity and you agree to comply with these Legal Terms.
2.3. You are at least the age of majority (18) and therefore are legally capable of entering into binding contracts, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
2.4. You will not access the Services through automated or non-human means, whether through a bot, script or otherwise.
2.5. You will not use the Services for any illegal or unauthorised purpose and your use of the Services will not violate any applicable law or regulation.
2.6. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to refuse any and all current or future use of the Services (or any portion thereof).
3. GENERAL CONDITIONS
3.1. You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
3.2. As a user of the Services, you agree not to systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
3.3. The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
4. MODIFICATIONS AND INTERRUPTIONS
4.1. We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
4.2. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.
4.3. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
4.4. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
4.5. From time to time product specifications from a manufacturer may change. In such circumstances we will do our best to offer you a similar alternative. All sizes and measurements are approximate and are as provided by the manufacturers specification. We cannot take any liability for the inaccuracy or otherwise in relation to any specifications or measurements provided by a manufacturer or other third party.
5. PRICES AND PAYMENT
5.1. The price of any Product will be as quoted on our Services except in cases of obvious error.
5.2. These prices include VAT but exclude delivery costs, which will be added to the total amount due.
5.1. Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.
5.2. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
6. PRODUCTS OR SERVICES
6.1. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
6.2. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or Services that we offer.
6.3. We do not warrant that the quality of any Products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
7. CONDITIONS AND CONTRACT
7.1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been shipped (the Shipping Confirmation). The contract between us (Contract) will only be formed when we send you the Shipping Confirmation.
7.2. The Contract will relate only to those Products whose shipping we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other Products, which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipping Confirmation.
8. ACCURACY OF BILLING AND ACCOUNT INFORMATION
8.1. We hold the right to decline any order you place with us. We may, at our discretion, limit or cancel quantities that you purchase per person, household, or order. These limitations can apply to orders made under the same account, credit card, or those using identical billing and/or shipping addresses.
8.2. If we need to change or cancel an order, we will try to reach you using the email or billing address/phone number you provided when placing the order. We also reserve the right to restrict or deny orders that, in our opinion, seem to be made by dealers, resellers, or distributors.
8.3. You agree to provide accurate, up-to-date information regarding your purchases and account details. It’s important to promptly update your account information, including your email address and credit card details, to ensure we can process your transactions and reach you if necessary.
For more information, please review our Delivery & Returns Policy.
9. WARRANTY
We warrant that all orders will at the time of dispatch correspond to the description given.
10. DELIVERY
10.1. When a delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or receive a refund.
10.3. We shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any delivery date.
10.4. Orders will be delivered to the address you specify when ordering, and you shall make all arrangements necessary to take the delivery whenever the order is tendered.
For more information, please review our Delivery & Returns Policy.
11. RISK AND TITLE
Orders will be at your risk from the time of delivery. Ownership of the order will only pass to you when we receive full payment of all sums due in respect of the order, including delivery charges.
12. CANCELLATION AND RETURN
12.1. Upon receiving your order, please take a moment to inspect it right away. If you notice any damage or if it doesn’t meet the terms of our agreement, let us know via email within 7 working days of delivery. If we don’t hear from you within this timeframe, we’ll consider that you have accepted the order as is.
12.2. If you find any defect or damage with your order, please return it to us. You will receive a refund.
12.3. If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us by email and returning the order within 30 days of receipt.
12.4. Orders must be returned at the buyer’s expense and should be adequately insured during the return journey.
12.5. Returned orders must clearly show the order number.
12.6. All goods should be returned in original packaging, including instructions, etc.
12.7. Damaged returned orders due to the buyer’s fault maybe liable for the cost of remedying such damage.
12.8. Refunds for returned orders can only be made to the credit/debit card which was used for the original purchase.
12.9. Refunds can take 5-10 working days to appear in your statement, depending on who you bank with.
For more information, please review our Delivery & Returns Policy.
13. THIRD-PARTY LINKS
13.1. Certain content, products, and services offered through our Service may include materials from third parties. Links to third-party sites may take you to websites that are not associated with us. We don’t take responsibility for reviewing or evaluating the content or accuracy of these links, and we will not be liable for any third-party materials or websites, or for any products or services offered by them.
13.2. We cannot be held responsible for any harm or damages resulting from the purchase or use of goods, services, resources, content, or any other transactions related to third-party websites. We encourage you to carefully review the policies and practices of these third parties and ensure you fully understand them before proceeding with any transaction.
14. USER GENERATED CONTRIBUTIONS
14.1. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Services and through third-party websites.
14.2. You acknowledge that we have the right to edit, copy, publish, distribute, translate, and utilise any comments you send us at any time and without any restrictions. We are not obligated to: keep your comments confidential, provide any compensation for your comments, or respond to your comments.
14.3. While we may choose to monitor, edit, or remove content that we find to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, we are not required to do so and will exercise our discretion in this regard.
14.4. You agree that your comments will not infringe on the rights of any third party, including copyright, trademark, privacy, or any personal or proprietary rights. Additionally, your comments must not include any material that is unlawful, abusive, or obscene, nor should they contain any viruses or malware that could interfere with the operation of our Service or any related website.
14.5. You may not use a false email address, impersonate someone else, or mislead us or any third parties about the source of your comments. You are solely responsible for any comments you make and for their accuracy. We do not take on any responsibility or liability for comments posted by you or any third parties.
15. CONTRIBUTION LICENSE
You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings). By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
16. ERRORS, INACCURACIES AND OMISSIONS
16.1. Sometimes, you may come across information on our website or in our Service that has typographical errors, inaccuracies, or omissions, particularly concerning product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors or inaccuracies and to update or change information as needed. This includes the ability to cancel orders if we find any discrepancies, even after you have placed your order.
16.2. We are not obligated to update, amend, or clarify any information in the Service or on related websites, including pricing details, unless required by law. If a specific date for updating or refreshing information is noted within the Service or on related sites, it does not imply that all details have been modified or updated.
17. SERVICES MANAGEMENT
17.1. We reserve the right, but not the obligation too: monitor the Services for violations of these Legal Terms.
17.2. Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities.
17.3. In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof.
17.4. In our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.
17.5. Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
18. USER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
For more information, please review our Privacy Policy.
19. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
20. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
21. INTELLECTUAL PROPERTY RIGHTS
21.1. Our intellectual property: We are the owner or the licensee of all intellectual property rights for the Foxy Shopping theme, including all website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.
21.2. Your use of our Services: Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services, and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.
21.3. If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: hello@foxyshopping.co.uk. You must identify us as the owners or licensors of the Services, Content, or Marks.
21.4. You’re submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You are responsible for what you post or upload.
For more information, please review our Privacy Policy.
22. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
23. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: hello@foxyshopping.co.uk.
